Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

 

You can find out more information about your existing or past online orders by signing in to your B2B account and viewing order history. If your question is unrelated to an online order, please check out this list of frequently asked questions. If your question cannot be answered from this list, please complete the contact form or call Kamazu customer service at 1-866-645-6445.

 I love the new kamazu.com! What can I do on this new B2B interface?

Having an online account with us will allow you to:

• Add items to your shopping cart to order easily online
• Use Kamazu credit or pay by visa/MasterCard online
• Manage your account (incl. addresses & contact info)
• Change your shipping address per order
• Check order details like shipping/billing address & totals
• Get order tracking numbers
• Check previous orders (incl. shipping charges)
• Easily Request an r/a number
• Apply for a kamazu credit account
• View downloadable items (like our catalog)
• Check for site updates & current Promotions
• Rate & review products
• Keep track of recently viewed products
• Add items to wish lists
• Browse different product categories
• Filter & search products
• Email products to customers & friends
• Contact us with the click of a button
• Follow kamazu on social media

To access most of these features, you will first need to become a registered user.


How do I register or log-in to my online B2B account?


Register using the email address you have on file with kamazu:
• Click on The log-in page from the toolbar
• Enter your email address and default password
• ClIck “submit”
• Fill-In Your Personal Details & Company Details in the corresponding sections
• Click the “Newsletter” checkbox, to receive kamazu promotions & news to your email
• In the “Password” section, define a password for your account and confirm it
• Click “Register”

If you are a new customer or don’t have an email on file with us:
• Click “Register” from the log-in page
• Fill-In Your Personal Details & Company Details in the corresponding sections
• Click the “Newsletter” checkbox, to receive kamazu promotions & news to your email
• In the “Password” section, define a password for your account and confirm it
• Click “Register”

What is the status of my existing order?

Online order: Please login and check your order history for more details about your existing order.

Phone or email order: If you have not yet registered for an online account and/or you have placed your order with our customer service team, you should have received an email with your order confirmation and tracking number. If you require any further information, please phone us at 1-866-645-6445

 

How do I track my existing order?

An online order’s tracking numbers are assigned, when applicable, to packages immediately and should appear in your online account history and/or on your order confirmation. However, depending on if your order is for decorated items or if it’s a blank order, it may take some time before the package is scanned into the carrier’s tracking system. If after checking your tracking update online, you still have any questions about the shipping status of your order, please call us at 1-866-645-6445. If your order was shipped using your own account number or a different carrier other than one Kamazu uses, you will need to verify directly with the carrier about the location of your order.

 

The product I wanted is backordered.

Due to high-demand of some of our products in a given season, we can’t always keep-up with stock needs for certain items. We will always do our best to keep our warehouse shelves stocked with our key items and get backordered items out to our customers as soon as we possibly can. If you have any other questions, please feel free to contact our customer service department at 1-866-645-6445. Thanks for your patience.

 

How do I return an item?

Please fill out and submit our online Return Authorization Request form, and someone from our customer service team will get back to you with further instructions. No returns will be accepted after 10 days of shipment, and all returns must be pre-paid freight. Goods are guaranteed against manufacturing defects only. Decorated (screen print, embroidery, etc.), washed, or re-labeled merchandise will not be accepted for any reason. For more information, please review our full Terms & Conditions.

 

  •          Shortage, damage, or other discrepancies: Claims must be made within 5 business days.
  •          Defective product: Must be brought to Kamazu’s attention within 10 days of receiving merchandise.
  •          Repairs & replacements: Kamazu will repair or replace good at its discretion.
  •          R/A cancellation: If product is not returned after 15 days of R/A being issued, the authorization may be cancelled.
  •          Unauthorized returns: Returns without an approved R/A # will be refused and returned at the customer’s expense.

 

What kind of decoration do you offer?

We have a large selection of decoration options to choose from:

  •          Digital print vinyl heat transfer
  •          Film heat transfer
  •          Screen Print
  •          Sublimated Crests (heat transfer or stitched* on)
  •          Twill Embroidery (heat transfer or stitched* on)
  •          Direct Embroidery
  •          Full-Sublimation

*this option may incur a per item surcharge

Please contact us for turnaround times & pricing.

 

How do I care for my decorated items?

We highly recommend hand-washing your decorated items and hanging them to dry.

 

I have a registered business and I’m interested in selling your product.

Great news! We would love you have you as part of the Kamazu family. Please fill out our online registration form so we can set you up in our system as an authorized reseller.

 

I don’t have a registered business. Where can I purchase your products?

Thanks for coming by our site and showing an interest in our products! Kamazu is a business-to-business apparel company, and we supply many retailers & resellers across the United States and Canada with our products. Please fill out our online contact form, or give us a call toll-free, and we will be happy to help you find a local or web reseller servicing your area.

 

Do you have a size chart?

Yes! Please click here to access our hockey, baseball & base layer size chart. We also recommend that you visit your local Kamazu reseller to get sized accurately.

 

What is DryActive™?

Kamazu’s own DryActive™ fabric technology moves the body’s moisture away from the skin to the outer layer of your garment, keeping you dry and comfortable.

 

YOUR PRODUCTS ARE AWESOME! where can i write to tell you HOW MUCH I LOVE MY KAMAZU ITEM?

We love our customers and when we get your enthusiastic emails, we share them company-wide! Positive vibes from our customers are what keeps us going day after day! Got something great to say? Just fill out our online contact form and send some love our way!

 

I have suggestions for a new product or for changes to an existing one.

We love getting constructive feedback from our customers – this kind of communication helps us develop our products to serve you better. Please feel free to send us your ideas by filling out our online contact form. We are happy to hear what you have to say, and we will consider all suggestions we receive. We will get in touch with you if we need more information.